FAQ

 

WHAT IS BRAND IDENTITY?
Your brand is more than a logo. Brand identity is an important investment if you’re serious about your business & passionate about what you do. When people see your brand they instantly make a decision about your business, so it's important that your brand identity is consistent and appeals to your target audience. An experienced brand designer will do strategic research with how your brand will visually communicate to your audience and stand out from your competitors through style, colour, typography, and other brand elements. This is why it's best to have a designer that will take care of you and your brand.


WHERE ARE YOU BASED?
I work from my apartment studio located in Melbourne, Australia.


DO YOU PROVIDE OTHER SERVICES THAN BRAND IDENTITY?
Yes of course! If you need design collateral or designs for a special occasion check out the graphic design list in services.


WHAT TYPE OF PAYMENT DO YOU ACCEPT?
I accept payment through bank transfer.


WHAT IS THE PAYMENT PROCESS?
A 50% deposit up-front is required before project commencement and 50% is due upon completion, prior to delivering final files. For projects over $1,000 you have the option of paying the 50% installments or other payment plans are available. Please note that deposits and all payments are non-refundable.


HOW LONG WILL IT TAKE TO COMPLETE MY PROJECT?
To view specific turnaround times take a look at the services I offer. Turnaround times depend on our agreed timeline and my current schedule of projects. Your responsiveness and promptness with revisions and approvals are a big factor with being on time with the project schedule and deadlines. If you have a deadline in mind please let me know at the beginning and I'll let you know if it is achievable.


WHAT DO I NEED TO HAVE READY BEFORE THE PROJECT START DATE?
When you are booked in I will send you a questionnaire to be completed a week prior to our project start date. If you have images or copywriting you need to have that ready to provide when required.


WHAT IF I'M NOT SATISFIED AFTER TWO ROUNDS OF REVISION?
I'm certain you will be happy with your logo and designs after the revisions, but if you are not satisfied we can continue extra rounds of revision at my hourly rate.


CAN WE SCHEDULE A PHONE CALL TO SEE IF WE CONNECT BEFORE I COMMIT?
If you are genuinely interested in working together after viewing my services, work and prices, send me an email and I'll be happy to schedule a time to speak with you.